{"id":1292,"date":"2025-07-28T13:37:53","date_gmt":"2025-07-28T13:37:53","guid":{"rendered":"https:\/\/qibenchemical.com\/?page_id=1292"},"modified":"2025-08-11T13:04:12","modified_gmt":"2025-08-11T13:04:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/qibenchemical.com\/?page_id=1292","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Get a Quote<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Let us know your chemical requirements, and our sales team will respond within 12 hours with a tailored quotation and documents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Sales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\tNeed more help?\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tTalk to our technical team for detailed specs, MSDS, UN packaging guidance, or compliance advice.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\tContact us\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Featured<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Most popular questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Can I get a sample before placing a bulk order?<\/span>\n\n \n
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Yes, we provide free samples for most products. You only need to cover the shipping cost. For hazardous goods, sample policies vary depending on transport regulations.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What certifications do your products have?<\/span>\n\n \n
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Our factory is ISO 9001, ISO 14001, and ISO 45001 certified. Products can be provided with COA, MSDS, SGS reports, and REACH\/ROHS\/FDA if required.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do you handle dangerous goods (DG) shipments?<\/span>\n\n \n
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We have full export qualifications for hazardous chemicals. All shipments comply with IMDG, ADR, or IATA regulations, and are packed in UN-certified drums or IBCs.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can you customize the formula or concentration?<\/span>\n\n \n
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Yes, we support custom concentration, packaging size, and even product formulation based on your process requirements.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What is your typical lead time for export orders?<\/span>\n\n \n
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Normally 7\u201310 working days after payment for regular items. For customized or DG products, lead time is 10\u201315 days depending on raw material and booking schedules.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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We power your global chemical supply.\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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From hazardous goods to bulk industrial chemicals, we deliver safe, certified, and cost-efficient solutions tailored to your business needs.<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tPayment Questions\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tDiscount up to 15% only this month.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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Payment Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Have questions about payment terms, methods, or fees? Here are the most frequently asked questions our overseas clients care about.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n What payment terms do you support?<\/span>\n\n \n
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We usually accept T\/T, L\/C, and D\/P terms. For regular clients, OA or flexible credit terms can be discussed.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Yes, free samples are available for most products. For dangerous goods, we follow shipping regulations and may arrange small test shipments.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you charge extra fees for hazardous goods?<\/span>\n\n \n
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Some DG products require additional DG packaging or certification fees. We always inform customers in advance before confirming the quote.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are there any discounts for large orders?<\/span>\n\n \n
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Yes, orders over a certain quantity or value may enjoy price discounts. Promotions are also offered each month on selected products.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I pay by PayPal or credit card?<\/span>\n\n \n
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For sample orders or urgent deals, we accept PayPal or card via secured third-party channels. Bank transfer is preferred for large orders.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Get a Quote Let us know your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1292","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/qibenchemical.com\/index.php?rest_route=\/wp\/v2\/pages\/1292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qibenchemical.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qibenchemical.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qibenchemical.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qibenchemical.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1292"}],"version-history":[{"count":10,"href":"https:\/\/qibenchemical.com\/index.php?rest_route=\/wp\/v2\/pages\/1292\/revisions"}],"predecessor-version":[{"id":1962,"href":"https:\/\/qibenchemical.com\/index.php?rest_route=\/wp\/v2\/pages\/1292\/revisions\/1962"}],"wp:attachment":[{"href":"https:\/\/qibenchemical.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}